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Safe & Responsible Gaming

At 93app Responsible Gaming
— Stay in the fun, stay in control

Gaming is best when it stays fun. At 93app, we believe every player should enjoy gaming responsibly — so we have put together a range of protection tools and guides just for you.

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1. What Is Responsible Gaming

Responsible gaming is more than following rules — it is a mindset, a way of life. At 93app, it means you see gaming as a healthy form of entertainment, not as your primary path to financial gain.

In reality, wins and losses in betting or casino games are equally likely. Players who chase wins and keep raising their bets after a loss tend to get into trouble fast. But those who stick to a set budget and play for the enjoyment of it can genuinely have a great time.

93app believes every player has the right to make their own choices — but those choices should be informed and responsible. That is why we do not just offer entertainment; we also provide protection tools, information, and the support you need.

The Bottom Line: Gaming is at its best when it stays enjoyable. Know your limits and find your fun within them.

2. 93app's Responsible Gaming Policy

To ensure responsible gaming at 93app, we follow a set of core principles — not just on paper, but actively applied in our day-to-day operations:

  • Age Verification: No one under the age of 18 is permitted to register. Age verification is mandatory as part of the KYC process.
  • Transparency: Stats, odds, and rules for every game are clearly displayed.
  • User Controls: You can set your own deposit limits, betting limits, and session time.
  • Active Monitoring: Our system continuously monitors user behavior to detect risky patterns.
  • Immediate Assistance: If you run into any issues, our 24/7 support team is here for you.
  • Self-Exclusion Option: You can temporarily or permanently close your account at any time.
  • Advertising Honesty: We never promote gaming as a guaranteed source of income.
Every policy at 93app is built to meet the standards of international responsible gaming organizations.

3. Recognize the Warning Signs of Problem Gaming

Gaming addiction develops gradually. Many people do not realize when recreational play has become a problem. If you notice any of the following signs, please seek help:

Chasing losses by placing larger bets
Repeatedly spending over your set budget
Hiding your gaming activity from family or friends
Gaming is affecting your work, studies, or relationships
Feeling restless or irritable when not playing
Using money set aside for essential expenses on gaming
Playing with borrowed money or in debt
Tried to cut back but could not
If you recognize 3 or more of the signs above in yourself, please speak with a professional counselor.

4. Set Your Own Limits

The most effective way to game responsibly at 93app is to set your own limits in advance. On our platform, you have full control over the following:

  • Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Any reduction takes effect immediately.
  • Betting Limits: Set your own limit on how much you are willing to wager within a given period.
  • Loss Limit: Set a loss limit so your gaming stops automatically once you've reached a certain amount.
  • Session Time Limit: Decide how long you want to play in one session. When the time is up, the system will alert you.
  • Reality Check: Automatic breaks after a set period of play, showing how long you've been playing and how much BDT you've spent.

Requests to increase your limits take effect after 24 hours — this delay is intentional, to prevent decisions made in the heat of the moment.

You can update any of these limits at any time by going to Account Settings and selecting the "Responsible Gaming" option.

5. Self-Exclusion & Taking a Break

Sometimes the best solution is simply to take a break. 93app offers three types of break options:

  • Temporary Break (Cooling-Off): Temporarily suspend your account for anywhere between 24 hours and 30 days. No logins or betting will be possible during this time.
  • Medium-Term Self-Exclusion: Deactivate your account for anywhere between 1 month and 1 year. No promotional emails will be sent during this period either.
  • Permanent Self-Exclusion: If you feel gaming is having a negative impact on your life, you can permanently close your account. This decision cannot be reversed.
If you attempt to create a new account during a self-exclusion period, 93app will block it. We put your protection above any business gain.

6. Minor Protection

93app strictly prohibits anyone under 18 from participating. Here is what we do to protect minors:

  • Date of birth and national ID are verified at the time of registration.
  • Any suspicious account is immediately flagged for verification.
  • If a user is confirmed to be a minor, their account will be permanently closed and any deposited funds will be returned.

A message to parents: if you suspect your child is using 93app, please contact us immediately. We will take swift action.

Use free parental control software to block access to gaming on shared family computers or devices.

7. Where to Find Help

If you are struggling with gaming, you do not have to face it alone. The 93app support team is always here for you.

  • 93app Support: [email protected] — Support is available 24/7.
  • Live Chat: Log in to your account and reach us directly through live chat support.
  • Self-Assessment Tool: Run a self-assessment of your gaming habits directly from your account settings.

Remember, asking for help is not a sign of weakness — it takes courage. 93app always puts your wellbeing above gaming.

For any responsible gaming request, we Within 30 business days respond.
Protection Tools

93app's Responsible Gaming Safety Tools

We do more than entertain — we have built powerful tools to help keep you safe.

Smart Budget Controls

Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately, while requests to increase a limit are applied after 24 hours — protecting you from impulsive decisions.

Session Timer & Breaks

Set a session timer to track how long you have been playing. At regular intervals, you will receive "reality check" notifications reminding you how long you have played and how much BDT you have spent.

Self-Exclusion System

Account suspension is available from 24 hours up to permanent closure. During any break period, no marketing messages will be sent and attempts to open a new account will be blocked.

Loss Limit Setting

Gaming will automatically stop once you reach a set loss limit. This feature is especially helpful for anyone who falls into the trap of thinking, "just one more game to win it back."

Self-Assessment Test

Use our expert-designed questionnaire to assess your own gaming habits. Based on your results, you will receive personalized advice and suggested next steps.

24/7 Support Center

Talk to our responsible gaming specialists at any time. Your privacy is fully protected — your conversations are never shared with any third party.

Self-Assessment

Your Gaming Habits How healthy?

Ask yourself the questions below. Honest answers will give you an accurate picture.

1 Are you able to stay within your set gaming budget?
Always Most of the Time Sometimes Rarely
2 Do you chase losses by placing bigger bets out of impulse?
Never Rarely Sometimes Often
3 Is gaming affecting your daily responsibilities or relationships?
Not at all Slightly Noticeably Too much
4 Are you hiding your gaming from family or friends?
No A little Yes, Sometimes Always
5 Is gaming entertainment for you, or has it become your main source of income?
For Entertainment Only Primarily for Entertainment Both Primarily for Income

If you're repeatedly choosing "Often" or "Always" for the last two questions, please reach out to our support team. Remember, asking for help is always the right move.

Frequently Asked Questions

About Responsible Gaming Common Questions

Log in to your account, then navigate to "Settings" → "Responsible Gaming" → "Deposit Limits". From there, set your daily, weekly, or monthly limit. Decreases take effect immediately, while requests to increase a limit are applied after a 24-hour waiting period.

Yes, your account balance is fully protected during self-exclusion. Once the exclusion period ends, you can withdraw as normal. In the case of permanent exclusion, any remaining balance will be returned to you after verification.

No. 93app strictly prohibits users under 18. Age verification is mandatory at registration. If you suspect your child is using this platform, contact us immediately at [email protected].

After a temporary or medium-term self-exclusion period ends, your account can be reactivated. However, permanent self-exclusion cannot be reversed. Even when the period is over, we recommend speaking with a counselor before rushing back.

Yes, all of 93app's responsible gaming tools are completely free. Deposit limits, session timers, self-exclusion — there are no extra charges for any of these. It's our commitment to every member.

Alongside the 93app support team, we recommend speaking with a mental health professional or counselor. In Bangladesh, the National Institute of Mental Health (NIMH) and local public hospitals offer free consultations.
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Every player's safety is our top priority at 93app. Enjoy gaming in a secure environment, always within your own limits.

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