93app's Privacy Policy
— Your data, our responsibility

1. Introduction

93app is a trusted online betting and casino platform in Bangladesh. We believe the protection of your personal information is a fundamental right. This Privacy Policy explains what data 93app collects, why we collect it, and how we keep it secure.

By using our platform, you agree to this Privacy Policy. Please read it carefully before registering. If you have any questions about any part of it, our support team is always ready to help.

This policy applies to the 93app website, mobile app, and all related services. We adhere to international data protection standards and treat your information with the utmost importance.

2. Information We Collect

We collect various types of information when you create an account and use our services. A detailed breakdown is provided below:

We also automatically collect certain information through cookies and similar tracking technologies, which help improve site functionality.

3. How We Use Your Information

93app uses the information it collects solely for the following purposes:

• Account Management: To manage the registration, login, and account verification process.
• Payment Processing: To process incoming deposits and complete withdrawals.
• Customer Support: To address your complaints, questions, and support needs.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: Analyzing usage patterns to enhance the gaming experience.
• Marketing Communications: To send you promotional offers and updates with your consent.
• Responsible Gaming: To identify signs of excessive gaming and take appropriate action.

4. Information Sharing Policy

93app never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: With payment providers such as Mobile Banking, Nagad, and Rocket, solely to complete transactions.
• Identity Verification Provider: With licensed verification providers for KYC and AML processes.
• Legal Authorities: When required to comply with a court order or government directive.
• Technology Partner: Technology service providers engaged to operate the platform, all bound by strict confidentiality agreements.

All third parties are required to comply with 93app's privacy standards. No third party may use your information for any other purpose.

5. Data Retention & Storage

How long we retain your data depends on its type and applicable legal requirements:

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Activity Logs: Responsible Gaming monitoring records retained for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 2 years.

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

6. Cookie Policy

The 93app website uses various types of cookies — small text files stored in your browser that help improve site functionality.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: To understand website traffic and usage patterns, which helps us improve our services.
• Marketing Cookies: Used to display relevant advertisements (only with your consent).

7. Your Rights

Every registered user on 93app has the following rights regarding their personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Data Portability: You can receive your data in a structured, portable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 business days.

8. Protection of Minors

93app strictly prohibits registration by anyone under the age of 18. We take the protection of minors' privacy very seriously.

• Age verification is mandatory at the time of registration.
• If a user is suspected to be a minor, their account is verified immediately.
• We do not knowingly collect any information from minors.
• If a minor has registered by mistake, their account will be closed and their data deleted as soon as we become aware of it.

9. Security Measures

93app uses industry-leading technology to keep your data secure. Our security framework is as follows:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Encryption: Sensitive data stored in our databases is encrypted.
• Firewall & DDoS Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• 24/7 Security Monitoring: Any unusual activity is detected immediately.
• Regular Security Audits: Regular audits conducted by third-party security experts.

That said, no method of transmission over the internet is completely secure. We strongly recommend keeping your password confidential and using a strong, unique password.

10. Changes to Privacy Policy

93app may update this Privacy Policy from time to time. For any significant changes, we will:

• We will send a notification to your registered email address.
• We will display a notification when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language Support: Bengali and English