93app FAQ — all your questions answered, right here

No. Under 93app's policy, only one account may be created per mobile number or email address. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. Please manage all your activity through a single account.

While logged in, go to Account Settings and click "Change Password". Enter your current password followed by the new one. If you've forgotten your password, on the login page Click the "Forgot Password?" link and reset it using an OTP. For stronger security, use a mix of uppercase and lowercase letters, numbers, and special characters in your password.

KYC (Know Your Customer) verification is a mandatory security measure at 93app. It helps prevent fraud and money laundering while keeping your account protected. To complete verification, upload a clear photo of your National ID (NID) or passport. Verification is typically completed within 24–48 hours. Withdrawals may be limited without KYC.

Yes, you can temporarily deactivate or permanently close your account at any time. Please contact the support team to proceed. Responsible Gaming The page also includes self-exclusion and cooling-off period options. Please withdraw any remaining balance before closing your account.

93app supports over 10 payment options including Mobile Banking, Nagad, Rocket, Upay, and DBBL Mobile Banking. Bank transfers and cryptocurrency are also supported. All transactions are secure and encrypted. For more details, Deposit Page here.

The minimum deposit on 93app is just BDT 200. The maximum depends on your payment method and account verification level. Generally, a single transaction can go up to BDT 50,000. Verified KYC accounts may have higher limits.

Deposits via Mobile Banking, Nagad, or Rocket are typically credited within 30 seconds to 2 minutes. Bank transfers may take 1–3 business days. If more than 30 minutes have passed, contact support with your transaction ID.

93app does not charge any deposit fees. However, your payment provider (such as Mobile Banking) may apply its own transaction fee. Check your payment app's charges before making a deposit. 93app always credits the full deposited amount to your wallet.

Withdrawal requests on 93app are typically processed within 1–6 hours. VIP members enjoy faster processing. Funds will reach your mobile banking account within 24 hours at most. Slight delays may occur on weekends.

The minimum withdrawal on 93app is BDT 500. The maximum per single withdrawal is BDT 1,00,000. Daily withdrawal limits depend on your account level and KYC status. For more details, Withdrawal Page here.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or mismatched payment account details. You will be notified of the reason by email. Resolve the issue and resubmit, or reach out to the support team for assistance.

93app generally does not charge withdrawal fees. However, a small processing fee may apply if you exceed a set number of withdrawals per month. The current fee structure is shown on the withdrawal page. Wagering requirements must be met before any bonus balance can be withdrawn.

93app offers a wide range of bonuses — a welcome bonus (up to 100% on your first deposit), daily login bonus, weekly cashback, reload bonus, referral bonus, and VIP loyalty rewards. Extra bonuses are also available during special events and tournaments.

Wagering requirements mean you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must wager BDT 10,000 in total. 93app's wagering requirements are competitively low, and all terms are clearly stated at the time of claiming a bonus.

Log in to your account, go to the "Referral" section, and copy your personal referral link. When a friend registers on 93app and makes their first deposit using your link, you'll receive a referral bonus. The more you refer, the more you earn.

Every bonus has a set expiry period, typically between 7 and 30 days. Once expired, the bonus balance is automatically forfeited. Make sure to use your bonus as soon as possible after claiming it. 93app sends a reminder email before your bonus expires.

93app has an extensive game library — Live Casino (Baccarat, Roulette, Blackjack), slot machines, Sports Betting, Bingo, fishing games, and much more. Over 1,000 games available at all times, all running smoothly on both mobile and desktop.

Yes. All games on 93app use certified RNG (Random Number Generator) technology, ensuring completely random and fair outcomes. Third-party audit firms regularly verify the fairness of all games. The RTP (Return to Player) for each game is displayed in the game lobby.

93app's In Live Casino Multiple tables are available with Bangla-speaking dealers. Special live tables have been created with Bangladeshi players in mind, offering a familiar and comfortable playing environment. During peak hours, additional dealers are added across all tables.

93app's Betting The Sports Betting section covers cricket, football, tennis, badminton, kabaddi, and over 20 other sports. Live betting is available for all major tournaments including IPL, BPL, and the World Cup. Live scores and statistics are also available in real time.

Yes, 93app uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, visit our Privacy Policy View page.

Yes, 93app fully supports Two-Factor Authentication. Go to Account Settings to enable 2FA. Once active, an additional OTP verification will be required at login and during withdrawals, making your account significantly more secure. It is strongly recommended that you keep this feature enabled.

Change your password immediately and log out of all active sessions. Then notify the support team. The 93app security team will investigate your account promptly. If a suspicious login is detected, 93app automatically sends an alert to your email. Never share your password with anyone.

Absolutely. 93app takes responsible gaming seriously. You can set your own deposit limits, betting limits, and session time limits. Self-exclusion and cooling-off periods are also available if needed. For more details, Responsible Gaming Visit the page.